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- How
accurate are you?
We guarantee a 98% or higher rate of accuracy and
it is typically closer to 99%.
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Why
digital recording?
Digital recordings are not only crisper and cleaner
than analog audio (tapes), but it will save your
business both time and money. You will essentially
eliminate the need for tapes, storage space, and
shipping. All of your files can be stored and
catalogued electronically and your audio files
can be sent almost instantaneously to us for transcription.
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How
do I submit my dictation?
We offer three convenient dictation options.
Dictation can be submitted over the phone using
our Dial-In Dictation System 24 hours a day,
7 days a week, or dictation can be recorded
on a digital handheld recorder and transmitted
electronically to us, either by email or FTP
upload, or your cassette tapes can be sent to
our offices. Please go to our Customer Center
to complete a Submittal Form for whichever service
best meets your needs. All projects submitted
electronically will be submitted online, eliminating
the need for paper.
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How
are completed transcripts returned to me?
Completed transcripts are returned by email in MS
Word or WordPerfect format. If you require a different
format, please let us know and we will do our best
to accommodate you. If you require a paper copy
of your transcript, it will be sent by First Class
Mail unless you request express delivery at your
expense. Please refer to our Services
and Rates section for pricing information on
paper copies.
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What
turnaround times do you offer?
We offer Basic (7-14 business days), Standard (3-6
business days), and Rush (1-2 business days). Please
refer to our Services
and Rates section for pricing information. If
you require same-day service, please call our offices
prior to submitting your order to confirm availability
and rates.
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